FireEye Email Security – Server Edition Administration and Diagnostics

This workshop introduces a framework for administration and diagnostics for the FireEye Email Security (EX) Server Edition. The course includes checklists, case studies, lab challenges and guidance for transitioning difficult cases to the FireEye support team.

This workshop is experiential hands-on and will give learners experience in administering an appliance and diagnosing common issues

Learning Objectives

After completing this course, learners should be able to:

  • Issues created with Email Security deployment
  • Administration of the Email Security appliance
  • Underlying technology and protocols of SMTP email transfer
  • Using logs to determine status of email transfer and analysis
  • Common issues and resolution
  • How to obtain further assistance

 Instructor-Led Training

Seats for our public ILT sessions can be purchased online; refer to our public training schedule for more information.

Private training sessions are available for teams of 5 or more. Please contact your FireEye account manager for availability and pricing.

Who Should Attend

FireEye Email Security Server edition appliance administrators who must regularly resolve FireEye Email Security issues.


1 day


Experience with network administration and email support.

Course Outline

Instructor-led sessions are typically a blend of lecture and hands-on lab activities.

  1. Deployment
    • Troubleshooting process
    • Basic troubleshooting
    • Best practice
    • Common issues:
      • Licensing
      • Admin
      • Operation
      • Notifications
      • Boot
      • Performance
      • Upgrade
  2. Email Security Server Edition Diagnostics
    • Health Check
    • Server Logs
  3. Hardware Troubleshooting
    • Troubleshooting PSU and HDD issues
    • Universal LED
  4. Virtual Email Security Deployment
    • Licensing
    • DTI Configuration
  5. Diagnostics of Email Protocols
    • The process of email and the FireEye Email Security Server Edition SMTP /ESMTP
      • POP3/IMAP
      • MTA
      • DNS
      • MX
      • Postfix
      • FireEye Email Security Server Edition Modes
      • Reporting
      • Email Logs
  6. Administration and Diagnostics of Email Security Appliances
    • Processing Interface
    • Domains
    • Next-Hop
    • Receiving Mail
    • Analysis
    • Mail Delivery
    • Delay and Latency
    • Understanding Queues
  7. Transition
    • Transition a case to FireEye Customer Support
    • Using the FireEye Customer Portal
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