FireEye Network Security Administration and Diagnostics

This workshop introduces a framework for administration and diagnostics for the FireEye Network Security (NX) appliance. The course includes checklists, case studies, lab challenges and guidance for transitioning difficult cases to the FireEye Support team.

This workshop is experiential hands-on and will give attendees experience in administering the appliance and diagnosing common issues

Learning Objectives

After completing this course, learners should be able to:

  • Understand issues created with Network Security Deployment
  • Resolve issues commonly encountered with Network Security appliances 
  • Explore common issues across core installations
  • Administer the Network Security appliance
  • Use logs to determine status
  • How to obtain further assistance

 Instructor-Led Training

Seats for our public ILT sessions can be purchased online; refer to our public training schedule for more information.

Private training sessions are available for teams of 5 or more. Please contact your FireEye account manager for availability and pricing.

Who Should Attend

FireEye Network Security appliance administrators who must regularly resolve FireEye Network Security issues.


1 day


Experience with network administration and support.

Course Outline

Instructor-led sessions are typically a blend of lecture and hands-on lab activities.

  • Deployment
    • Checking deployment issues
    • Connections, proxy and non-proxy deployment
  • Common Troubleshooting issues
    • Troubleshooting process
    • Basic Troubleshooting
    • Best practice
    • Common issues
      • Licensing
      • Admin
      • Operation
      • Notifications
      • Boot
      • Performance
      • Upgrade
  • Hardware Troubleshooting
    • Troubleshooting PSU and HDD issues
    • Universal LED
  • Network Security Server Troubleshooting
    • Health Check
    • System Alarms and Warnings
    • IPMI Status and Sensors
    • Obtaining Logs
    • Searching and understanding logs
  • Virtual Network Security Troubleshooting
    • Troubleshooting installation
    • Basic checks
    • Licensing and Activation
    • DTI/CDN
  • Challenge Labs
    • Labs designed to replicate issues
  • Transition
    • Research
    • Transition a case to FireEye Customer Support
    • Using the FireEye Customer Portal
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